GoGroops Support
GoGroops helps a group plan and run a trip together: one shared itinerary, maps and photos, group chat, votes, costs and who owes whom, and a trip journal. If something isn't working, or you have a question, we're glad to help.
Contact us
Email privacy@travelsciences.com and tell us what you were doing, what you expected, and what happened instead. A screenshot helps. We usually reply within one business day.
Common questions
How do I join my group's trip?
Ask the trip leader to invite you by email. Open the invitation on your phone, or sign in and accept it under Trips. You can also create your own trip with the + button and invite others.
I forgot my password, or I signed up with Google
On the sign-in screen, tap "Forgot your password, or signed up with Google?" and follow the link we email you to set a new password. On the website you can also continue with Google.
How do I share my location with the group?
Open the trip's map and choose how long to share under "Share my location": 1 hour, until tonight, or until the trip ends. Only members of that trip can see it, and you can stop at any time.
How do I report a message or block someone?
In a chat, tap the flag next to the message and choose a reason. To report or block a person, open their card from the trip's People tab. Blocked people's messages are hidden from you and you can't send each other private messages. You can unblock people in Profile. We review reports within 24 hours.
How do I delete my GoGroops account?
You can delete your GoGroops account (from Travel Sciences, Inc.) at any time, in the app or on the website. You don't need the app installed to do it.
- In the app (iPhone, iPad or Android): open Profile and tap Delete account.
- On the website: sign in at gogroops.travelsciences.com, go to Account, then Personal data, then Delete.
- Can't sign in? Email privacy@travelsciences.com from the address on your account and we'll delete it for you.
What is deleted: your profile (name, email, phone, photo, Venmo username and emergency contact), how you sign in, your devices, shared locations, your journals and photos, travelers you added and their documents, your trip assistant chats, the people you blocked, invitations and reminders, and trips that only you were on. Deletion happens right away and the account can't be signed in to again.
What stays: on trips you shared with others, the messages you already sent, costs and who owes whom, and your votes stay for the group, shown under the name "Deleted traveler" instead of your name. See our Privacy Policy for details.
Does GoGroops handle payments?
No. GoGroops keeps track of who paid and who owes whom; settling up happens between you, outside the app.